Find it in Settings > Members for seats, and the credits meter in Console for AI credits. Last updated 9 Oct 2026.
Overview
Every Epsilo plan is paid, and the workspace owner handles billing. Inside the app you see three things: your paid seats, your AI credits, and a payment page if a payment fails. For plans and prices, see pricing.How it works
1
Seats
Each member who joins can add a paid seat. The owner sees the count on Members.
2
AI credits
Console usage is measured in credits. The workspace gets a monthly allowance that resets on a set date.
3
Payments
If a payment fails, Epsilo pauses access and shows a page to pay the invoice. Your data stays.
Use it
Check your seats
The owner opens Settings > Members. The strip at the top shows Paid seats, Current members and Next billing period. Pending invitations and join requests are not counted as members. When you invite people, the Invite members dialog tells you how many paid seats they add before you send. See Invite members.Check your AI credits
The credits meter in Console reads, for example, “53 of 300 credits”, with the date it resets. When the month’s credits run out, Console shows Monthly credits used up. The owner sees Buy credits; other members see Upgrade. To limit one member’s use, see Members and roles.Pay a failed invoice
If a payment fails, Epsilo shows Payment needed to continue.- Select Pay invoice. It opens a secure invoice page in a new tab.
- Pay, then come back. Epsilo checks for your payment automatically and opens the workspace once it clears, usually within a minute.
Ask Botep
FAQ
Is my data deleted if a payment fails?
Is my data deleted if a payment fails?
No. Your campaigns, data and settings are kept while access is paused.
Which plan includes which feature?
Which plan includes which feature?
See pricing. Where a feature needs a paid plan, its docs page says so.
Can I change my plan on the iPhone app?
Can I change my plan on the iPhone app?
No. Billing and plans stay on the web.
Who do I ask about an invoice?
Who do I ask about an invoice?
Email support@epsilo.io.
Related
API keys
The previous step.
Getting support
Next: where to ask for help.
Members and roles
Seats come from members.