Customer Success Manager.
Remote•Remote•Full-time
About Epsilo
- •We're building the operating system for performance media, unifying fragmented workflows across 50+ marketplaces globally
- •Trusted by the world's largest consumer brands including Unilever, P&G, L'Oréal, and Colgate
- •Backed by Sequoia, Vulcan Capital (founded by Microsoft co-founder Paul Allen), and K3 Ventures
- •Recognized by Gartner in their Market Guide for Digital Shelf Analytics for 3 consecutive years (2024, 2025, 2026)
- •Building from APAC to serve the fastest-growing performance media markets in the world
What you'll do
- •Own relationships with enterprise customers including global FMCG brands and agencies
- •Drive product adoption, feature utilization, and ROI realization across customer base
- •Conduct business reviews, identify expansion opportunities, and ensure customer retention
- •Be the voice of customer to product and engineering teams, translating feedback into actionable insights
- •Build scalable success programs, playbooks, and onboarding frameworks
- •Analyze customer health metrics and proactively address risks
- •Collaborate with sales and product teams to drive account growth and reduce churn
What we're looking for
- •3+ years in customer success, account management, or consulting roles at B2B SaaS companies
- •Experience managing enterprise accounts with $100K+ ARR
- •Strong analytical skills with ability to translate data into actionable insights
- •Excellent communication and stakeholder management across brands, agencies, and internal teams
- •Self-starter mentality with bias for action and ownership mindset
- •Understanding of digital marketing, e-commerce, or performance media (preferred)
- •Experience working with APAC customers and understanding regional nuances
Our stack
- •AI collaboration: ChatGPT, Claude, Perplexity
- •Platform: Epsilo platform (deep product knowledge), Performance media platforms (Amazon, Shopee, Lazada, TikTok)
- •Tools: Notion, Linear, Slack, Google Workspace
- •Analytics: Customer health views, Usage analytics, ROI tracking
Why join Epsilo
- •Own customer relationships with world-class brands including Unilever, P&G, L'Oréal, and Colgate
- •Build customer success from the ground up. Define processes, playbooks, and best practices as the company scales
- •Work directly with founders and product team. Your customer insights directly shape product roadmap
- •Be the bridge between customers and product in a category-defining platform transforming performance media
- •AI-native team using ChatGPT, Claude, Notion. Automate repetitive work and focus on high-impact activities
- •Early GTM team member with massive leverage. Your work defines how we scale customer success across APAC and beyond
How we hire
1
Application review
We review your application, resume, and GTM experience note
2
Screening call
Culture fit, role alignment, and answer your questions
3
Case study
Customer scenario assessment and problem-solving discussion
4
Team interview
Deep dive with GTM and product teams on customer success approach
5
Founder conversation
Vision, values, and your questions about the company
6
Decision
We move fast