> ## Documentation Index
> Fetch the complete documentation index at: https://epsilo.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing

> What you see about seats, AI credits and payments in Epsilo, and who can act on them.

> [!NOTE]
>
> **Find it in** **Settings** > **Members** for seats, and the credits meter in Console for AI credits. **Last updated** 9 Oct 2026.

## Overview

Every Epsilo plan is paid, and the workspace owner handles billing. Inside the app you see three things: your paid seats, your AI credits, and a payment page if a payment fails. For plans and prices, see [pricing](https://epsilo.ai/pricing).

## How it works

**1. Seats**

Each member who joins can add a paid seat. The owner sees the count on **Members**.

**2. AI credits**

Console usage is measured in credits. The workspace gets a monthly allowance that resets on a set date.

**3. Payments**

If a payment fails, Epsilo pauses access and shows a page to pay the invoice. Your data stays.

## Use it

### Check your seats

The owner opens **Settings** > **Members**. The strip at the top shows **Paid seats**, **Current members** and **Next billing period**. Pending invitations and join requests are not counted as members.

When you invite people, the **Invite members** dialog tells you how many paid seats they add before you send. See [Invite members](https://epsilo.ai/docs/admin/invite-members.md).

### Check your AI credits

The credits meter in Console reads, for example, "53 of 300 credits", with the date it resets. When the month's credits run out, Console shows **Monthly credits used up.** The owner sees **Buy credits**; other members see **Upgrade**.

To limit one member's use, see [Members and roles](https://epsilo.ai/docs/admin/members-and-roles.md).

### Pay a failed invoice

If a payment fails, Epsilo shows **Payment needed to continue**.

1. Select **Pay invoice**. It opens a secure invoice page in a new tab.
2. Pay, then come back. Epsilo checks for your payment automatically and opens the workspace once it clears, usually within a minute.

Select **Update payment method** to change the card for future charges. Only the owner can update the payment method. Owners and admins can pay the invoice.

## Ask Botep

```text theme={"system"}
How many AI credits has this workspace used this month, and by whom?
```

## FAQ

> [accordion] Is my data deleted if a payment fails?
>
> No. Your campaigns, data and settings are kept while access is paused.

> [accordion] Which plan includes which feature?
>
> See [pricing](https://epsilo.ai/pricing). Where a feature needs a paid plan, its docs page says so.

> [accordion] Can I change my plan on the iPhone app?
>
> No. Billing and plans stay on the web.

> [accordion] Who do I ask about an invoice?
>
> Email [support@epsilo.io](mailto:support@epsilo.io).

## Related

> [card] [API keys](https://epsilo.ai/docs/admin/api-tokens-and-mcp.md)
>
> The previous step.

> [card] [Getting support](https://epsilo.ai/docs/getting-started/Getting-Support.md)
>
> Next: where to ask for help.

> [card] [Members and roles](https://epsilo.ai/docs/admin/members-and-roles.md)
>
> Seats come from members.


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